FREE SHIPPING ON ORDERS OVER $100 | LOCAL PICK UP AVAILABLE

Shipping 

Shipping Rates

Free shipping for orders over $100.00 within Canada

Shipping rates are determined by Canada Post

We also offer Flat rate shipping charge to Canadian Provinces is $15.00 flat rate shipping not available to United States.

Shipping rates to Canadian Territories are based on Canada Post carrier rates  Free Shipping is currently not available to Canadian Territories.

 Local Delivery & Pick up

Free same day local pick up.

We offer free local doorstep delivery within Kelowna, BC on on orders $60+ and deliver on Mondays and Thursdays

Please note we can not deliver to condos or gated communities.

Shipping Times

We strive to ship out all orders within 2 business days.  Depending on the shipping address location, most customers should receive their order in 7-10 days depending on the shipping chosen at check out.

This does not include pre-orders. Items that have been purchased on a pre-order will ship out the day after we have received them.

Returns

For all online returns, you must contact the customer service department to get a return authorization.  Use the contact us form and provide as much detail as possible about the nature of the return including your order number and contact information.

Unopened items or defective merchandise from the Pure Salt web site can be returned for credit within 30 days from the date of purchase. Returns will not be accepted after the 30 day period. The item must be returned in the original packaging, all packaging must be intact with tags attached, so the merchandise can be returned to stock. Items that do not meet these requirements will not be credited. 

For apparel and footwear items, we will accept unwashed, unworn or defective merchandise, with the original sales receipt/packing slip and price tags still attached, within 30 days.

All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages. We cannot refund original or return shipping charges.

Unfortunately, exchanges cannot be processed through the mail. If you would like an exchange, you can return the original item by mail for a refund, and then place a new order for the item you need.

Returns will not be accepted without the original sales/gift receipt or packing slip and a returns authorization. All returns are subject to verification of original sale, and we reserve the right to limit returns.

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